WHAT IS THE COST OF SHIPPING?
R80 for Door-to-door courier
You also have the option of collecting your parcel in Tamboerskloof, Cape Town with prior arrangement at no cost.
TURN AROUND TIME
Goods in stock will be shipped within 5 working days of receiving payment.
Customised products take a little longer since we have to prepare the documents, send you a proof for sign off and then send it to the printers. Within 12 – 24 hours, a low resolution PDF proof will be send to you via email for your approval. The printing time is estimated on 7 working days, but we will keep you informed.
Sometimes we do not have stock and will have to send product off to the printers. The printing time is estimated on 7 working days, but we will keep you informed.
WHY DO YOU SEND ME A PROOF ON CUSTOMISED GOODS?
We email you a proof of the design to review for spelling and correct text information. Once you have approved your design, you are agreeing the proof is ready to print. We will not print without your approval first. The Colour Jar will not be held responsible for any spelling mistakes after the approval process.
CAN I MAKE CHANGES AFTER DELIVER?
No. We promise our products will be as impressive as they appear on our website. Our personalised products are made-to-order according to your specifications, so we can’t accept returns.
CAN I CHANGE / CANCEL MY ORDER AFTER PAYMENT?
We like to start making your order as quickly as possible so unfortunately its often too late to make any changes. Always the best thing is to be careful to check your order before submitting the payment.
CAN I SEND MY ORDER TO A FRIEND AS A GIFT?
Absolutely. We will even wrap it in pretty paper with a gift tag. Drop us an email immediately after ordering, stating it's a gift, change the delivery address on the order during the checkout process before submitting the payment. and we will send it to them.